Confidentiality
Information you share is collected and stored with strict adherence to Ontario’s Personal Health Information Protection Act.
Unlike a coach, I am required to follow and uphold principles outlined by health regulators. As such, everything in our session is confidential. There are some rare exceptions such as court order and my duty to warn (if there’s violence) but that’s extremely rare.
Taxes
Psychotherapy services provided by registered social workers are considered a medical practice by federal legislation. As such, you can claim an income tax deductible from Revenue Canada. You can learn more about that here.
Payment
Most of my clients do not have coverage but if you have benefits, you can check if your provider approves benefits for ‘a registered social worker (RSW)’. Most companies do.
Payments are accepted via credit card (all accepted). When you sign up for the portal, you will be asked for your credentials once, and it’s as easy as that. You will be sent receipts after sessions labelled discreetly as “Brain & Heart Therapy Solutions.”
Cancellation Policy
Appointments must be cancelled or rescheduled with 24-hour’s notice. If this criteria is not met, you will be charged the full rate for the service you booked.
The reason is that someone else would have certainly taken this time slot. This means someone in need was not able to get support and must wait unnecessarily. Fast access to mental health services is a priority in the modern world we live in.
Regardless of my wait list, people have very specific schedule demands and it’s also unlikely that I can fill a time slot on short notice.
Lateness
If you are late, please email me as soon as you can. If you don’t, I will wait 15 mins and continuously check my email for that time. I may not be able to accommodate extra time, but I promise to always try my best. Friendly reminder, please try to be on time because I likely have clients directly after you.
Updated Schedule
My hours are 7 days a week, 12 – 5 pm.
If you prefer a phone session (meaning audio only), there is more flexibility with time. In this case, please text me and let me know know the session time you desire. I will then check my availability. Please note, you must make an account on the portal, before texting me. My business phone number is located via clicking the consultation button below. Text only please.
Congrats for being here. Times have been tough but you haven’t given up. The lack of connection and communication did not stop you. With your attitude and my support, you will 100% move higher up your mountain. This next stage of your life, is an opportunity to finally get this handled, and feel the pleasure and progress that you deserve. Make your choice below.
